A new relationship was forged between Southwest Airlines and Cincinnati/Northern Kentucky International Airport (CVG) with the first ever flights into and out of the airport in June 2017.
In order to prepare for the new flights, Q&D and Southwest planned and built a complete station package based on the Southwest Airlines standards and the Airport’s guidelines and policies. The project, built in a section of Concourse A which has been out of use for over 5 years, includes new ATO buildouts, ramp operations modifications and signage, work in the SWA BSO, ticketcounter branding and systems installations, gate hold rooms and cargo facilities.
The $1,500,000 construction project was part of an overall SWA plan to widen their customer base across the U.S. Q&D bid the project using local subcontractors and self-performed carpentry labor trained in aviation-related construction and TSA security protocols. Q&D managed the work without impacting the Airport’s operations. Together the Q&D-SWA team worked with the stakeholders to ensure their needs were considered. The first flight arrived to CVG on time and the entire weekend’s flights were a rated perfect 100% on-time performance.
“What stands out the most was simple determination and focus from your team. It was understood we just weren’t going to miss the end date. Communication was spot-on at all times, and that’s what lead to our success as a team.”
-RYAN KOLCZYNSKI, Project Manager, Corporate Facilities Southwest Airlines